Compliments

Our representatives are always delighted to know that they have succeeded in making your experience a pleasant and successful one. If one of our representatives has provided you with exceptional service in any way, please let us know, at contact@wm.com.au

We always work hard to build strong and lasting relationships with our valued customers. By listening to your feedback, not only can we address any immediate concerns you may have, we will also continually improve our products and services. We know there are times when you may wish to compliment us on something we have done well and other times when you may wish to tell us we have not met your expectations, please let us know.

Concerns

If for any reason, you do not feel that you have received the highest standard of care from us, we encourage you to share this with us. We have developed a process that makes it easy for you to tell us of your concerns and for them to be addressed quickly and fairly. If you choose to contact us by mail or email, please make sure you provide as much detail as possible about your complaint.

Need an Update on Your Complaint?

If you have lodged a complaint with us, you can contact us at any time to ask for an update on its status. Contact us through any of the methods listed below and please be sure to refer to your earlier communication so that we can respond effectively.

Internal Dispute Resolution

If you do have a complaint, compliment or concern; please let us know by email at contact@wm.com.au, because if we don’t know about it, we can’t fix it. Health & Environmental Solutions Network and Wellbeing Management are owned and operated by Webmall Pty Ltd ABN 43 075 288 729  Please contact us by email addressed to.

The Complaints Officer at

Webmall Pty Ltd

Ph: 0415 248 788

Mail: PO Box 243 NARANGBA QLD 4504

Email: contact@wm.com.au

Please make sure you include as much information as you can. You should explain the details of your complaint as clearly as you can. You must do this in writing. When we receive a complaint, we will attempt to resolve it promptly.

Resolution

We will try to deal with your complaint on the spot. However, if this is not possible, we will write to you to acknowledge your complaint within 5 days. We will ensure we treat you fairly and will work to resolve your complaint as soon as possible. In the rare event, we are still investigating your complaint after 45 days, we will write to you to explain why and to let you know when we expect to have completed our investigation. When we have completed our investigation, we will write to let you know the outcome and the reasons for our decision.